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OneSearch Known Issues

Open Support Cases

Google Chrome and ProQuest
Opened 2016-Jun-14
ProQuest articles may have trouble loading in Google Chrome. ProQuest has confirmed this problem for Chrome Version 50 and up. If you have trouble, download the article and open the PDF in Adobe Reader.
Firefox and EBSCO e-books
Opened 2016-Apr-16
E-books provided by EBSCO are not loading in the firefox browser. Other browsers are unaffected, and the e-books can still be downloaded and read using Adobe Digital Editions. For more information, please email libsupport@etsu.edu
Mendeley citation export
Opened 2015-Jul-31
The Mendeley Plug-in has a known defect in the hosted environment and is currently in Ex Libris development for review. We have an outstanding ticket asking for implementation when the issue is resolved.
Proquest Dissertations and Theses Results
Opened 2015-Jul-28
Only a limited number of ProQuest Dissertations and Theses results appear in OneSearch. We have submitted a ticket with ExLibris and they are aware of the situation. If you need a complete set of results, please go directly to ProQuest Dissertations and Theses Full-Text (http://libs.etsu.edu/links/dtft.html).
PubMed & Get it at ETSU button
Opened 2015-Jun-26
PubMed articles that have a "$" symbol in the title cause the Get it @ ETSU window to crash. This is a known defect in the hosted environment and is currently in Ex Libris development for review. This will be resolved in a future update (timeframe unknown). Users can search for the PubMed title in OneSearch as an alternative workaround.